By continuing to browse and use this website, you are agreeing to the following terms and conditions. In the event of any inconsistency or conflict between this Return Policy and any other store policies, the terms of this Return Policy shall prevail. :

Changes to Your Order

If you wish to change your order or subscription, please contact us at info@bnc.florist. We always do our best to make last-minute changes for you, but we can only facilitate changes (including delivery address and in relation to card messages) that are requested by 10 am two (2) days before the intended delivery day.

Cancellation Policy

Orders can be cancelled by e-mailing us at info@bnc.florist by 10 AM two days before your delivery date. Upon confirmation by our Customer Service, payments will be refunded in store credit ONLY. This gift card will have a standard expiry date of one year and can be used to purchase any product in our store. Any leftover credit can be used for subsequent purchases.

Damage

Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care (info@bnc.florist) immediately so that we can arrange a replacement at our next available delivery date. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a replacement.

Non Delivery

We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived within 3 days of their intended delivery date), please contact our customer care at info@bnc.florist. We will send you a replacement on our next available delivery date.

Returns

Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.

 

Circumstances Beyond Our Control

Adverse Weather Conditions

During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

Force Majeure

B&C shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond B&C's reasonable control.